Some simple things to check are:
- What type of file have I uploaded? We recommend uploading your document in a .doc format. Make sure you do not remove the extension. ie. .doc or .docx
- If it still doesn't work try saving as a different version (If you used .docx, try .doc)
- Did your internet connection drop out? Try to remove the file and upload again.
If you are still unsure, please submit a request to us.